Decisions are the atomic unit of the UX design process. UX designers and their teams make thousands of decisions over the life of a project, both large and small. All too often, these cross-functional teams suffer because it’s not exactly clear how decisions get made, when to involve people in the design process, and how those decisions contribute to overall product quality.
In this talk at UX Days Tokyo, we’ll share road-tested approaches for how UX designers and their teams can make better decisions together at critical moments through the product and service design process—and how to foster productive (dis)agreement to improve design quality, no matter what type of product or service you are working on.
This is a sneak peek of techniques from our next book, Turning People Into Teams: Habits, Rituals, and Routines That Redesign How We Work (Oct ’18, Berrett-Koehler Publishers).